What is your return policy?
To ensure our customers always receive the most effective, highest quality supplements, the NCNM Medicinary will only offer a return if the customer has a receipt and one of the following situations is present:
- There is an apparent defect in the product.
- The customer has experienced a reaction or allergy from the product.
- The Medicinary incorrectly dispensed an item to the customer.
Returns will not be accepted three months after date of purchase for any reason.
NCNM follows The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy and Security Rules. See the HIPPA website for more information. Download the HIPAA Notice of Privacy Practices and Consent.
Will you mail my purchase to me?
Yes, we offer both pick–up and mail order services. We ship via USPS priority mail, usually a 2–3 day shipping time. Shipping costs vary depending on the weight of your purchase.
Our shipping & handling charges are as follows:
Up to 1 pound – $7.50
1 to 2 pounds – $9.00
Over 2 pounds – $10.50
These prices are subject to change.
Will you Special Order a product for me?
The NCNM Medicinary will happily special order any product carried by our suppliers. Shipping charges may apply.
What are my payment options?
The NCNM Medicinary accepts cash, local checks and credit card (Visa, MasterCard, Discover) payments.